Browsing posts in: Dynamics AX Retail

AX2012 R2 Retail: Login failed. The login is from an untrusted domain and cannot be used with Windows authentication.

The scenario is that POS PC and Store database PC are joined to domain however they are on a remote location and without VPN access they cannot resolve Active directory user and FQDN. Instead of a domain account, we used local PC account to perform all actions on SQL and connect Retail POS through the same local user. We also used different credentials for POS and Store database pc, e.g. POSPC and StorePC which is perhaps the mistake we made.

After all setups for POS, when I started AX 2012 R2 Retail POS it stopped working, event viewer showed following error:

“Login failed. The login is from an untrusted domain and cannot be used with Windows authentication”

In order to resolve this error make sure of the following:
1. Username on POS and Store database PC must be SAME.
2. Password for both users must be SAME.

This user will authenticate POS user on Store database PC to connect to SQL database only if the username and password are the same.


Error while Opening AX 2012 R2 Retail POS: could not load all external service modules

It is a common error for AX 2012 R2 POS screen, whenever we setup device information on hardware profile and run the N-jobs, this error usually appears on POS screen and it won’t let you open POS.


 

Connector TestConnector not found!

SystemCore: System.Exception: Processor not found.
at Microsoft.Dynamics.Retail.SDKManager.PaymentProcessorManager.GetPaymentProcessor(String name)
at Microsoft.Dynamics.Retail.Pos.EFT.PaymentSDKProcessor.GetEftPaymentProcessor(String connectorName)
at Microsoft.Dynamics.Retail.Pos.EFT.PaymentSDKProcessor.GetEftProcessorServices(String connectorName)
at Microsoft.Dynamics.Retail.Pos.EFT.EFT.Initialize()
at Microsoft.Dynamics.Retail.Pos.SystemCore.Services.Initialize()
at Microsoft.Dynamics.Retail.Pos.SystemCore.PosApplication.Initialize().


 

The solution I found is simple by copying TestConnector DLL to Retail folder.

1. Copy the Microsoft.Dynamics.Retail.TestConnector.dll from “C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Connectors”

2. Paste the Microsoft.Dynamics.Retail.TestConnector.dll to “C:\Program Files (x86)\Microsoft Dynamics AX\60\Retail POS\Connectors”

3. Open POS, Problem solved

 


Mix and Match Discounts in Dynamics AX 2012

Retail generally has a large amount of discount scenarios of each of which must be catered to through Dynamics AX 2012. One of our customers was looking to apply some discounts that needed to be mapped in the system as well. I have mentioned a scenario that I faced and the solutions I came up with this

Scenario:

Case 1:  Buy 1 item 000004 and get 1 item 000016 free throughout the year. And these items can sell separately too with their respective prices

Case 2: 10% discounts to all products in spring season.

(In spring season both discount cases need to be apply)

Solutions:

Case 1 Buy one Item 000004 and get item 000016 free

Step 1: Go to Retail > Common > pricing and discounts

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Step 2 Create New Discount

Step 3: In price/ Discount Tab go to Line Spec

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Step 4: In lines; I have selected the item 000004 with 0.00% Discount and for item 000016 I have mentioned 100% discount as this item is going to be free with the item 000004 ( this will be apply through out the year)

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But problem occurs when the we have spring discount (CASE 2) also Applying In item 000004 and 000016 so what I did is; in item 000004 I have mention discount 10% in lines, if I don’t mention 10% discount over here then Case 2 will be not apply for 10% discount on item 000004 while 000016 Item has been taken at 100% discount as it is going to be free with 000004 item

 

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Step 6 : Change the Status

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CASE 2: Get 10% discount on all products in Spring Season

Step1: Go to Retail > Common > pricing and discounts > Discounts

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Step 2: Create New Discount

Step 3: Select Retail Price Group and in Concurrency select Compounded from Top Down list

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Step 3: Select Discount 10%

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Step 4: Select Validation period

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Step 5: In lines select products which you want to apply 10% discount

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Step 6: Change the Status

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Now run the discount JOB and Check POS Applying both discounts in spring season

 


#TipADay: Credit Note Functionality On POS in Dynamics AX 2012

Here is little tip how Credit note functionality works on Microsoft Dynamics Ax 2012 POS

Following are the few steps required to apply credit note in AX 2012

Step 1: Go to Retail > Setups > Payment Method

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Step 2: Create method of payment for Credit note and associate appropriate Posting account in it

Issue Create Note

Step 3: Now go to POS Select Return transaction

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Step: 4 Click Issue Credit Note

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Credit Note will be issued and transaction will be done

Step 5: Now we can check if credit note has been issued or not

Go to Retail > Inquires > Credit Memo

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Apply Credit Note:

Step 1: Enter Sales Transaction and then Select the payment option; that is pay with Credit Note

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Step 2: Select settle balance with cash or settle with new transactions

In this example I have chosen Settle balance with cash

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Step 3: Enter the credit note Number

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Step 4: Now we can check if Credit note has been applied or not

Go to Retail > Inquires > Credit Memo

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You will notice that applied check box is now marked.


BI Implementation in Microsoft Dynamics AX 2012 for Retail Industry – An informative webinar by Visionet on March 19, 2014

Cranbury, NJ – February 25, 2014 – Visionet Systems, Inc. is arranging an informative webinar entitled Fast Track Retail BI implementation in Dynamics AX, to take place on Wednesday, March 19, 2014 at 02:00pm EST.

This webinar will focus and elaborate on how retail organizations of all sizes can transform their businesses into a high-performance workplace with BI implementation and its rich features.

With over 37 years of experience in the Retail industry, Visionet experts will share their knowledge about BI features that assure maximum and immediate ROI along with its integration with CRM, Big Data and other syndicated sources. Attendees will also be acquainted with scenarios and strengths of the BI capabilities in Dynamics AX 2012 and the tools best suited for particular scenarios.

Register now to learn how other companies have used innovative strategies, combined with these powerful, easy-to-implement business solutions, to gain a competitive advantage, improve financial performance, and solve everyday business challenge.

Here is the link to register for this event:

https://clicktoattend.microsoft.com/en-us/Pages/EventDetails.aspx?EventID=180256

About Visionet Systems, Inc.

Cranbury, NJ based – Visionet Systems, Inc. is a full-service technology consulting and business process outsourcing company. Visionet delivers software solutions, services, and technology-led BPO products, which are built on the best-of-breed philosophy to help our customers increase business agility, drive down their costs, and reduce risks. Over the years, Visionet has engineered high performing and cost-effective solutions for its customers across diverse industries including, banking, retail, insurance, distribution and manufacturing, while building deep competencies in the IT Industry. We are focused on delivering value and exceeding customer expectations. For more information, visit us online at www.visionetsystems.com