User Sentiment and Microsoft Dynamics

Continuing on from the previous post, we will now talk about the user sentiments that were evaluated through the research. The four objectives, while conducting this research to test the users sentiment, included:

  1. Usage of the Microsoft Dynamics products
  2. Relationship with partners and the general sentiment
  3. Next six months plans for spending towards Microsoft Dynamics products
  4. New needs and the customer’s working relationship with their Dynamics partner

The results are generally skewed towards Microsoft Dynamics ERP users as most respondents were either GP or AX users.

Usage of Microsoft Dynamics Products

Approximately 4% of the users indicated that they are making full utilization of their software solution however, 66% indicated that they are either making sufficient or good utilization of the software solution. Despite that, 30% still feel the needs to enhance on their software solution or use more features within the solution.

Relationship with Partners and the General Sentiment

About 80% respondents indicated that they have a satisfactory or excellent relationship with their partners, with about 30% with an excellent relationship with their Microsoft Dynamics Partners.

Six Month Spending Plans

Thirty percent users are still interested in spending at least a little more to a lot more in order to enhance on the solution within their organization. This indicates that the users understand the powerful nature of the Microsoft Dynamics ERP and CRM that they have implemented within their organizations.

New Needs in the Solution

The top two challenges and investment areas that most users identify include reporting and upgrades. Reporting and analytics are key areas that most users would like to invest in and focus on as this is the key towards business improvement.

Further on, we will discuss partners’ sentiment which is the next part of the research conducted by Microsoft Dynamics World.

 

 

Time and Material Project – B/S Scenario

MS Dynamics AX 2012 Project Management and Accounting Module leverages different types of projects and its respective accounting treatment based on the given project types and different setup options like Project Group, Line Properties etc.

Time and Materials Project is mainly used where costs can be matched with revenue on each transaction and project in invoiced as work progresses. Possible capitalization related accounting treatments are described below in the form of relevant accounting entries:

Ledger Posting Scenarios –  Capitalization

Setup > Posting > Project Groups

1

 

Setup > Line Properties > Line Properties

2

 

Note: Where Chargeable is not selected on Line Property, Ledger Transactions at the time of Invoice Posting will not occur. Rest will stay the same

Hour Journal 
At the time of posting hour journal
WIP Cost Value
  Payroll Allocation
At the time of Invoice Posting
Summary Account (AR)
   Invoiced Revenue
Project Cost
  WIP Cost Value
Expense Journal 
At the time of posting Expense Journal
WIP Cost Value
    Offset Account (Mentioned at the time of posting journal line)
At the time of Invoice Posting
Summary Account (AR)
   Invoiced Revenue
Project Cost
   WIP Cost Value
 Item Journal

 

At the time of posting Inventory Journal
WIP Cost Value Item
   Inventory Issue (Inventory Module)
At the time of Invoice Posting
Summary Account (AR)
   Invoiced Revenue
Project Cost
   WIP Cost Value Item

 

Ledger Posting Scenarios – No Capitalization

Setup > Posting > Project Groups

3

 

Setup > Line Properties > Line Properties

4

 

Note: Where Chargeable is not selected on Line Property, Ledger Transactions at the time of Invoice Posting will not occur. Rest will stay the same

Hour Journal 
At the time of posting hour journal
Project Cost
  Payroll Allocation
At the time of Invoice Posting
Summary Account (AR)
   Invoiced Revenue
Expense Journal 
At the time of posting Expense Journal
Project Cost
    Offset Account (Mentioned at the time of posting journal line)
At the time of Invoice Posting
Summary Account (AR)
   Invoiced Revenue
 Item Journal

 

At the time of posting Inventory Journal
Project Cost
   Inventory Issue (Inventory Module)
At the time of Invoice Posting
Summary Account (AR)
   Invoiced Revenue

 

Time and Material Project – P&L Scenario

MS Dynamics AX 2012 Project Management and Accounting Module leverages different types of projects and its respective accounting treatment based on the given project types and different setup options like Project Group, Line Properties etc.

Time and Materials Project is mainly used where costs can be matched with revenue on each transaction and project in invoiced as work progresses. Possible accounting treatments are described below in the form of relevant accounting entries:

Ledger Posting –  Accrual Scenarios

Setup > Posting > Project Groups

1

 

Setup > Line Properties > Line Properties

2

 

Note: For all accrual scenarios, it is assumed that Line Properties > WIP Posting > Accrue Revenue is checked. If this option is not selected, Accrual Ledger posting will not occur. Where Chargeable is not selected on Line Property, Ledger Transactions at the time of Invoice Posting will not occur. Rest will stay the same

Hour Journal
 At the time of posting hour journal
Project Cost
  Payroll Allocation
WIP – Sales Value
     Accrued Revenue – Sales Value
At the time of Invoice Posting
Summary Account (AR)
   Invoiced Revenue
Accrued Revenue – Sales Value
   WIP – Sales Value
Expense Journal
At the time of posting Expense Journal
Project Cost
    Offset Account (Mentioned at the time of posting journal line)
WIP – Sales Value
     Accrued Revenue – Sales Value
At the time of Invoice Posting
Summary Account (AR)
   Invoiced Revenue
Accrued Revenue – Sales Value
   WIP – Sales Value
Item Journal
At the time of posting Inventory Journal
Project Cost
   Inventory Issue (Inventory Module)
WIP – Sales Value
   Accrued Revenue – Sales Value
At the time of Invoice Posting
Summary Account (AR)
   Invoiced Revenue
Accrued Revenue – Sales Value
  WIP – Sales Value

Fee Journal
At the time of posting Fee Journal
WIP – Sales Value
   Accrued Revenue – Sales Value
At the time of Invoice Posting
Summary Account (AR)
   Invoiced Revenue
Accrued Revenue – Sales Value
    WIP – Sales Value

 

 

Ledger Posting Scenarios –  No Accrual

Setup > Posting > Project Groups

3

 

Setup > Line Properties > Line Properties

4

 

Note: Where Chargeable is not selected on Line Property, Ledger Transactions at the time of Invoice Posting will not occur. Rest will stay the same

Hour Journal 
At the time of posting hour journal
Project Cost
  Payroll Allocation
At the time of Invoice Posting
Summary Account (AR)
   Invoiced Revenue
Expense Journal
At the time of posting Expense Journal
Project Cost
    Offset Account (Mentioned at the time of posting journal line)
At the time of Invoice Posting
Summary Account (AR)
   Invoiced Revenue
 Item Journal 
At the time of posting Inventory Journal
Project Cost
   Inventory Issue (Inventory Module)
At the time of Invoice Posting
Summary Account (AR)
   Invoiced Revenue
Fee Journal
At the time of posting Fee Journal
No Ledger Posting
At the time of Invoice Posting
Summary Account (AR)
   Invoiced Revenue

 

Microsoft Dynamics – the needs of the customers and partners match

Continuing from our post yesterday, there were some key areas that the survey focused on, both from the perspective of the customers and the partners:

From the perspective of the customer, the areas under consideration included:

  1. Management and ownership of the solution
  2. Six month plans for any new additions to features, capabilities or add ons, or any other investments in the solution
  3. Their sentiment towards their solution partner’s relationship with them

From the perspective of the partner, areas under consideration included:

  1. The needs of the clients in terms of functionality and strategy
  2. The perception that the partners have towards the Dynamics products and their strategic competitive position.
  3. Point of view on deployment strategies
  4. Their own performance towards sale of Dynamics products
  5. Their usage of additional add ons and working with other software vendors or solution providers

The survey results revealed significant emerging trends for the future. One of the key areas of evaluation includes customers responding that they are most likely to consult with their solution provider for Dynamics AX while customers with Dynamics CRM would least likely consult their solution provider.

Another interesting insight which helps to align the goals of both customers and the partners is that both parties are focused on these five functional aspects:

  1. Reporting as well as Business Intelligence
  2. Customer Services
  3. Integration as well as Migration
  4. Business Processes
  5. Inventory Management

Next up, we will discuss the user sentiment that was evaluated during this survey to understand how customers fare in using Microsoft Dynamics products.

 

 

Microsoft Dynamics – research on the needs and attitudes

An independent survey was conducted by MS Dynamics World to evaluate various needs and attitudes towards MS Dynamics products (ERP and CRM) by both customers and partners. The survey conducted between 640 participants indicated a range of responses, and helped evaluate the trend in popularity of capabilities, sentiment analysis between customer and partner relationships, and challenges that customers face in their implementation and operations of MS Dynamics products.

Several aspects were revealed with respect to the three elements under study, popularity of capabilities, sentiment of customers and challenges that are faced:

  1. Respondents felt that they were not able to utilize their Microsoft solution to the fullest extent. Full or good utilization was marked by only 23% respondents.
  2. On the same lines, 22% customers indicated that they would like to spend money in the next six months to improve their Microsoft solution.
  3. The main areas that most partners and customers were primarily interested in, include: Reporting and Business Intelligence, Migration, Integration and Business Processes
  4. Most respondents felt that that Microsoft Dynamics ERP and CRM will and have shown positive progress in their respective markets.

 

 

 

Microsoft Dynamics AX in the Cloud!

Microsoft is bringing its Dynamics product offerings to the cloud. After CRM, GP and Nav, now AX will be offered as a hosting on the cloud on Windows Azure. In the keynote speaker session in the Dynamics Convergence 2013 hosted in Barcelona, it was announced that the Microsoft Dynamics AX 2012 R3 release, scheduled for April 2014 will be available to be hosted on Windows Azure through selected Microsoft Partners.

The idea of mobility and availability of ERP and CRM solutions through cloud and mobile applications brings a new wave of accessibility of information to business executives and can change the way business takes place!

Do you think ERP solutions should be mobile? How do you think will mobility in ERP solutions help you?

 

Technical Conference for Microsoft Dynamics AX

The technical conference for Microsoft Dynamics AX is being held in Bellevue, WA, in the United States from February 3rd to 5th next year. Registrations for the conference are now open again on the event website (click here to register). Pricing and registration details are available on the same page as well.

The conference aims to include all those attendees who would like to learn the deep technical features and content within AX 2012, and Microsoft will be using the Release to Market version of their Dynamics AX 2012 R3.

Hotel accommodations etc., all can be made directly at the registration website after logging in. If you haven’t registered already, you can sign up for the conference to learn what all Microsoft Dynamics AX 2012 has to offer!

Source: http://www.microsoft.com/dynamics/axtechconference/News.aspx